Shipping & Return Policy

Chou2 Pharma Shipping And Return Policy

TERMS OF SALE AND REFUND POLICY

Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain plant compounds from hemp oil. Our manufacturing facilities are registered with the FDA and our products are manufactured according to GMP standards for dietary supplements. In addition, Chou2 Pharma Manufacturing facilities are registered with the FDA and are routinely inspected by the FDA to ensure compliance with the Bioterrorism Act of 2002 and Food Safety Modernization Act of 2011.

As cannabinoid ingredients have not been evaluated by the FDA, we make no claims as to any cannabinoid benefits. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. All non-cannabinoid ingredients are FDA-approved. All products are made with natural ingredients, non-GMO, grain-free, and soy-free.

All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, please email us at customerservice@chou2pharma.com within 30 days of order shipment date to initiate your return request. Returns without a receipt or made after 30 days of the shipment date are not eligible for return or exchange. If your item is eligible for a return, the refund amount is the purchase price minus shipping costs. Your acceptance of the terms of purchase means you agree to and understand the refund policy.

In the interest of health and safety, we do not accept physical returns. We ask that you kindly share the unused product with a friend or donate to a local no-kill animal shelter, if their policy allows.

Please note: There are no returns or exchanges on Final Sale items.

DAMAGE DUE TO FREIGHT OR SHIPPING

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours of delivery. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.

CUSTOMER SERVICE

Email: customerservice@chou2pharma.com

SHIPPING & HANDLING POLICY

We are pleased to offer Ground Shipping & Handling within the U.S. for all orders. Ground Shipping generally takes 7 business days from the time an order is placed to arrive at your door. Shipping rates and applicable taxes are calculated at checkout, before submission of payment.

If you select 2 Day Shipping, we will fulfill any orders placed before 12 pm EST the same business day, otherwise, they will be shipped the next day. This excludes weekends and holidays within the United States.

If you have additional Shipping & Handling questions, please contact CUSTOMER SERVICE

Email: customerservice@chou2pharma.com